Privacy policy.

Introduction

Thank you for visiting Rynlay Systems. We take the protection of your personal information seriously. This Privacy Policy sets out how we collect, use, store and secure your information when you visit our website or engage our services.

By using our website and services, you confirm that you have read and understood this Privacy Policy. If you disagree with it, please do not use our services.

Information We Collect

The personal information we may collect and process includes:

• Identity and Contact Data: your full name, email address, phone number, job title and company name.
• Business Data: details you share with us about your business, such as your website, team size, placement fees and lead sources.
• Usage Data: how you interact with our website, including your IP address, browser type and device details.
• Communication Preferences: how you would like to hear from us.

We collect this information when you:

• Complete a form or book a call on our website
• Use our website, including through cookies and analytics tools
• Communicate with us by email, phone or video call

How We Use Your Information

We use your information to:

• Deliver, run and maintain our website and services
• Tailor your experience and improve what we offer
• Contact you about updates, offers and useful insights
• Understand how visitors use our site so we can improve our marketing
• Keep our systems secure and prevent fraud

We never sell or rent your personal information.

Legal Basis for Processing Data (UK & EU Users)

For users in the UK or EU, we rely on these lawful bases to process your personal data:

• Contract: where we need the data to provide a service you have asked for.
• Legitimate Interests: for business and marketing purposes, provided your fundamental rights are not overridden.
• Consent: where you have clearly agreed to receive communications from us.
• Legal Obligation: where we must meet legal or regulatory requirements.

Australian Users

Rynlay Systems is based in Melbourne, Victoria. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

• Business Outreach: when we contact businesses on behalf of our clients, we use work contact details from public and commercial business sources. Every email we send identifies the sender, includes a working unsubscribe link and complies with the Spam Act 2003 (Cth). Unsubscribe requests are actioned within 5 business days.
• Overseas Disclosure: some of our service providers store data outside Australia, mainly in the United States and the European Union. We take reasonable steps to make sure they protect your information to the standard required by the APPs.
• Data Breaches: if a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

How We Protect Your Data

We use robust security measures to keep your personal data safe, though no online transmission or storage method can be guaranteed as fully secure. Our measures include:

• Encryption of sensitive information
• Access controls so only authorised people can see your data
• Ongoing security monitoring and updates

Cookies & Tracking Technologies

When you visit or log in to our website, we and our data partners or vendors may use cookies and similar technologies. These may link your activity with other personal information held about you, such as your email address or online profiles. We may then use this to send you communications and marketing through those channels.

Cookies also help us improve your experience and understand how our website is used. You can set your browser to refuse cookies, though some parts of the site may not work properly.

Third-Party Sharing

We may share your information with trusted third parties, such as:

• Service providers that support our marketing, analytics, outreach, scheduling and website hosting
• Our clients, when a business contact responds with interest to a campaign we ran on their behalf
• Business partners on joint projects, only with your consent
• Government or legal authorities where the law requires it

All third parties we work with must respect your privacy and comply with data protection laws.

Data Retention

We keep personal data only for as long as we need it for the purposes set out in this policy, or as required by law. Australian tax law requires us to keep business records for 7 years. To request deletion of your data, email us at support@rynlay.com.

Your Rights (UK & EU Users)

Under the UK GDPR and EU GDPR, you are entitled to:

• Access the personal data we hold about you
• Have inaccurate data corrected
• Have your data erased (the right to be forgotten)
• Object to your data being used for marketing
• Receive your data in a portable format

To use any of these rights, email us at support@rynlay.com.

Your Rights (Australian Users)

Under the Australian Privacy Principles, you are entitled to:

• Access the personal information we hold about you
• Have inaccurate, outdated or incomplete information corrected
• Opt out of marketing and outreach at any time
• Ask where we obtained your details
• Make a complaint about how we have handled your information

We will respond to requests and complaints within 30 days. If you are unhappy with our response, you can contact the OAIC at oaic.gov.au (opens in a new tab) or 1300 363 992.

Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Any updates will be published on this page, and where relevant, we will let you know by email.

Contact Us

For any questions about this Privacy Policy or how we handle your data, email us at support@rynlay.com.